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Terms & Conditions

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Terms & Conditions

This is the most recent Terms of Service agreement as of November 1st, 2017. This Terms of Service is subject to change at any time. Notices of change will be posted on our website.


1. Our Service

Engagement Genie will strictly be used for promotional or cleaning purposes of your account on Instagram.
We do require your Instagram credentials to run this service. This is because we need access to your Instagram API to perform actions from your account. This unique marketing method will increase your exposure and following with real organic followers that engage with your posts.
The expected amount of gained followers, likes and comments is not guaranteed as it is dependent on the quality of the content you produce. In the event of a change in Instagram credentials, your subscription will still be active. It is your duty to update us with your new login credentials by contacting our support team. When cleaning your account with our ghost follower removal service or growing your account with promotional services, a refund is only permitted prior to compiling and providing your list of ghost followers or targeting details, as compiling this list and performing targeting research for your total term length is the most intensive part of your service process. A refund will also be permitted if a refusal to move forward is initiated from Engagement Genie. However, in the case of a refusal to move forward from the clients end, after Engagement Genie has provided of a list of ghost followers or initial targeting research, a refund will NOT be permitted.

2. Registration

If at any point you would like to cancel please do so under your active subscriptions via or contact customer service.

3. Liabilities

The world of social media is often times fleeting and unpredictable. Though Engagement Genie is in full cooperation with Instagram's rules & regulations, sometimes Instagram inexplicably bans account for no reason, whether or not one uses promotional services. Because of this we will be in no way held liable for any suspensions from Instagram. Engagement Genie will not be held liable for any damages you as an individual or business may incur from using this service.

4. Refunds

Engagement Genie is offering a service (non-tangible good), so we do not issue refunds once the order is complete and the service is in place. By purchasing any service we provide, you are acknowledging this policy. The only exception that will be recognized will be that of failure to deliver on our end (non-deliverance of 72 hrs). Additionally, you can return the service for a full refund within 2 hours of purchase. 

5. Privacy

Engagement Genie will not sell or redistribute your information to anyone. All personal information provided will only be used to place your order.



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